Answers to your questions.

Rent is disbursed to your account by the 10th of each month, once it has cleared. Every payout comes with an itemized statement showing exactly what was collected and what was deducted.

We never skim a percentage off your rent. Your flat fee is stated plainly and netted transparently on your monthly statement, so you always see the full rent collected and the exact fee charged.

Residents submit requests through the portal 24/7. We triage, dispatch vetted vendors, and pass through the invoice with zero markup. Repairs under a threshold you set proceed automatically; anything larger comes to you for approval first.

Yes. You work with one point of contact who knows your property and your preferences — not a rotating call center.

We coordinate the full Massachusetts summary-process eviction (M.G.L. c. 239) with your attorney — from notice to quit through execution — and keep documentation airtight to avoid the technical dismissals that restart the clock.

We handle the whole transition: collecting lease files, keys, security deposits, and tenant records, notifying residents of the change, and onboarding your property into our systems — typically within two to four weeks.

Generally no — we focus on whole-unit leases for legal clarity and cleaner compliance. Room rentals are considered case-by-case where they make sense.

Yes — plus self-guided and video showings to fill vacancies faster and reach out-of-area applicants.

It depends on your market and goals. We advise based on comparable rents, expected tenancy length, and turnover risk — furnished can command a premium but tends to see faster turnover.

You can, but we recommend our attorney-reviewed, Massachusetts-compliant lease. A non-compliant clause is one of the fastest ways to lose an eviction or forfeit a deposit claim.

Yes, we'll work within your warranty. Be aware that warranty-company timelines and approved-vendor lists can slow urgent repairs, so we'll flag when it's worth going outside the plan.

A standard Massachusetts-compliant lease by default, customized where your property or tenancy calls for specific terms.

No — we focus exclusively on long-term residential tenancies, where our flat-fee model and compliance systems deliver the most value.

We coordinate the full make-ready — cleaning, paint, and repairs — with pass-through vendor pricing so the unit shows well and re-leases quickly. You approve the scope before work begins.

We act immediately through proper legal process. We never use self-help lockouts or utility shut-offs — both are illegal in Massachusetts and expose owners to serious liability.

Residents pay online by ACH or card through our secure portal, with autopay available. You get real-time visibility into what's paid, pending, or late.

A comparative market analysis of active and recently leased comparables, adjusted for your unit's condition, amenities, and location. The goal is the highest rent that still leases quickly to a qualified tenant.

We screen every applicant and present our recommendation with the supporting file. Final approval is yours — always applied consistently and within fair-housing law.

Yes. If a tenant we place breaks the lease within a defined early window, we re-lease the unit at no additional placement fee.

Marketing and advertising, tenant screening, leasing, rent collection, maintenance coordination, financial reporting, and legal compliance — all under one flat monthly fee. See the full inclusions list.

A flat monthly fee instead of a percentage of rent, zero markups on maintenance, no surprise leasing fees, and an education-forward approach. You get the same full service whether you own one unit or twenty.

No hidden fees and no punishing lock-in. The flat rate is the rate; the full terms, including notice periods, are stated plainly in your management agreement.

Marcel carries general liability coverage. We require owners to maintain their own landlord/property insurance and recommend naming Marcel as an additional insured on the policy.

We currently manage 31+ units across Massachusetts and are growing steadily — deliberately, so service never outpaces our capacity.

$149 per unit, per month — flat. No percentage of rent, no leasing fee, no markup on maintenance. See the full pricing page for portfolio tiers.

Yes — per-door pricing decreases as your portfolio grows. Larger portfolios scale down per unit, never up.

A signed property management agreement under M.G.L. c. 112, §87QQ that defines our scope, authorizes our work as your managing agent, and protects you as the owner.

No long lock-in. We'd rather earn your business month to month than trap you in a term you regret.

You give the notice stated in your agreement and we hand back your records, keys, and deposits cleanly. No hostage tactics, no withheld files.

Yes. We offer a leasing-only (tenant placement) agreement for owners who want us to market, screen, and place a tenant, then manage the property themselves.

Yes — we're experienced with Massachusetts housing voucher programs, including the inspection and payment-standard process, and we comply with the state's source-of-income protections.

Yes. Every document is drafted specifically for Massachusetts law — notice periods, security-deposit rules, and required disclosures are all built to state requirements, not a generic national template.

Yes — they're fully editable templates you can tailor to your property, tenant, and terms.

No — they're built for landlords to use directly, saving the $5,000–$12,000 attorneys typically charge to assemble the same set. For a complex dispute or unusual situation, we still recommend consulting an attorney.

Fully translated, editable documents that mirror the English versions side by side — so you and a Spanish-speaking tenant are working from the same terms.

Instantly. You get an immediate download link at checkout, plus an emailed copy so you can re-access the files anytime.

The Bilingual Kit gives you the complete set of editable English and Spanish templates to fill in yourself. The Done-For-You tier has our team prepare the completed documents for your specific property and tenancy, ready to sign.

Yes. In Massachusetts the lease conveys with the property, so a tenant's existing lease stays in force under the new owner. We help coordinate showings and the transition so the sale stays smooth and the tenancy stays compliant.

We partner with duly licensed brokerages for any sale and continue managing the tenancy throughout — keeping rent, maintenance, and compliance running while your property is on the market.

Through the resident portal, 24/7. You can attach photos, track status, and message us directly — every request is logged and timestamped.

Use the emergency line listed in your portal and welcome packet, staffed after hours. For any life-safety emergency — fire, gas, or medical — call 911 first, then notify us.

Non-emergency work above the owner's pre-set spending threshold requires their approval. Emergency and habitability repairs proceed immediately — safety never waits on a sign-off.

Routine consumables — lightbulbs, batteries, and furnace filters — are the resident's responsibility during the tenancy. Smoke and carbon-monoxide detectors are supplied and kept to code by the owner.

Get to safety first. Call 911 for any fire, gas leak, flood, or medical emergency, then report the situation through the emergency line so we can dispatch help and coordinate repairs.

Owners cover repairs tied to the property's condition and normal wear. Residents cover damage they or their guests cause, plus routine consumables. We document each request so responsibility is always clear.