Included in flat-fee management
The 9pm call comes to us, not you.
Tenants report issues to us. We triage, dispatch vetted local trades, and follow up to completion — and you approve anything above a threshold you set. What the plumber bills is what you pay: no markup, ever.
- Vetted local Merrimack Valley trades, dispatched and followed up
- You approve anything above a dollar threshold you set
- No markup on invoices — you pay exactly what the trade bills
Work order
No heat · Unit 2
Illustrative · you set the threshold, we handle the rest
One process, start to finish
Repairs done right, without the coordination.
Triaged & prioritized
Every request is reviewed for urgency — a burst pipe moves tonight, a sticky window waits for the next visit. Nothing sits in an inbox.
Vetted local trades
A network of Merrimack Valley plumbers, electricians, and handymen we’ve worked with and trust — scheduled and followed up so nothing falls through.
Transparent pricing, no markup
You see pricing before larger work begins, and the invoice you pay is the invoice the trade sent. We add nothing on top — so we’ve no reason to approve work you don’t need.
24/7 emergency line
Urgent issues don’t wait for business hours. Tenants reach a real emergency process any time — and it routes to us, not to your phone.
Hands-off, but never out of control
You set the line. We stay under it.
Pick a dollar threshold. Anything below it, we simply handle — the small stuff never reaches you. Anything above it stops for your approval, with pricing in hand, before a wrench turns.
- Routine repairs under your threshold handled automatically
- Anything larger pauses for your written approval, with a quote
- Multiple bids gathered when a repair is big enough to warrant it
- Emergencies handled first, explained to you right after
How it works
From request to repair.
- Step 01
Tenant reports it
Requests come to us through one channel and are logged and reviewed — day or night. The tenant knows exactly where to go, and it isn’t your phone.
- Step 02
Triaged & dispatched
We assess urgency, assign a vetted trade, and schedule the work. If it’s above your threshold, you get pricing to approve first.
- Step 03
Completed & logged
The repair is followed up to completion, the invoice passes through at cost, and the whole record lands in your monthly statement and portal.
Questions about maintenance and repairs.
Do you handle emergencies after hours?
Yes — there’s a 24/7 emergency process for urgent issues like no heat, a burst pipe, or a lockout. Tenants reach it any time, and it routes to us, never to you.
Do you mark up repair invoices?
No. What the trade bills is what you pay. Managers who add 10–15% to invoices have a quiet incentive to approve more work — we don’t, so our advice stays honest.
How much control do I keep?
You set a dollar threshold. Below it we just handle things; above it we stop for your approval with pricing in hand. Major decisions are always yours.
Who are your vendors?
Local Merrimack Valley trades we’ve vetted and worked with — licensed and insured where required. We coordinate scheduling and follow-up so the work actually gets finished.