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Answers to your
questions.

FAQ

Everything you need to know about Marcel — property management, the landlord kit, owner questions, and resident support. Can't find what you're looking for? Reach out directly.

45

5

24hr

QUESTIONS ANSWERED

CATEGORIES

RESPONSE TIME

01

CATEGORY

Property Management

Everything about how Marcel manages your property day-to-day — from rent collection to maintenance to tenant placement.

22 QUESTIONS

Still have property management questions? We respond within 24 hours.

02

CATEGORY

General Questions

Insurance, fees, contracts, and how Marcel operates as a business.

9 QUESTIONS

General question not answered here? Reach out directly.

03

CATEGORY

The Landlord Kit

Documents, formats, and how to use the Landlord Toolkit — including the bilingual and done-for-you tiers.

6 QUESTIONS

Questions about the Landlord Kit? Reach out before you buy — we're happy to help.

04

CATEGORY

Property Owners

Questions about selling your property while it's under management.

2 QUESTIONS

Questions about the Landlord Kit? Reach out before you buy — we're happy to help.

05

CATEGORY

For Residents

Maintenance requests, emergencies, repairs, and cost responsibilities for tenants in Marcel-managed properties.

6 QUESTIONS

Questions about the Landlord Kit? Reach out before you buy — we're happy to help.

Still have a question?

Reach out directly — we respond within 24 hours, every day.

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