Frequently
Asked
Questions
So here you'll find answers to the question we get
asked the most about buying, selling and managing
real estate with Marcel.
Keep scrolling >
We handle everything—tenant screening, rent collection, maintenance, and financial reporting—so you can enjoy stress-free property ownership.
We use market data, rental comps, and neighborhood trends to set the perfect rent—keeping your unit occupied and maximizing returns.
Every applicant goes through credit, background, income, and rental history checks to ensure reliable, responsible tenants.
Tenants submit requests online, and we dispatch trusted vendors quickly. For emergencies, we act fast to protect your property.
Unlike traditional property managers who charge 8-10% of rent, Marcel Properties offers a flat $50/month per unit—no hidden fees, no maintenance markups. Plus, no long-term contracts, so you stay in control.
Rent is collected online, automatically. Late payments trigger a structured process to keep your cash flow steady.
Our low eviction rate speaks for itself, but if needed, we handle legal notices, filings, and compliance so you don’t have to.
We perform routine inspections periodically, every 3-6 months, to catch issues early, ensure lease compliance, and protect your investment.
We list properties on 30 of the top rental sites, use professional marketing, take advantage of social media and our large database of rental applicants to place high-quality tenants fast.
Our client portal keeps you informed with real-time updates on rent, maintenance, and financials—24/7 access, anytime. Additionally, we schedule weekly or monthly zoom meetings to make sure you're always in the know.
General
Marcel provides expert marketing strategies, high-quality visuals, and targeted exposure to ensure your home attracts serious buyers and sells for top dollar. We craft compelling listings, utilize AI-driven pricing strategies, and market across multiple channels.
While every home sale is unique, our marketing strategies are designed to generate strong interest quickly. On average, homes marketed through Marcel see increased engagement within the first 72 hours and often receive offers within the first 7 days, and closing 21-35 days, depending on market conditions, pricing strategy, and property presentation.
We collaborate with real estate agents to enhance property marketing efforts, ensuring homes receive maximum exposure and attract the right buyers. Our marketing services complement agent listings, helping them secure faster sales at higher prices.
Your listing is featured on top home-buying platforms, social media, and high-traffic real estate websites. We use AI-driven targeting to put your home in front of motivated buyers and syndicate listings across multiple channels.
Marcel offers customizable marketing packages ranging from $5,000 to $10,000, depending on your home’s price point, location, and the level of exposure you desire. Unlike traditional commissions, our pricing is transparent, upfront, and designed to maximize your return on investment.
Absolutely. We conduct in-depth market research, analyze recent sales, and use AI-powered pricing strategies to position your home competitively—ensuring it attracts buyers while maximizing your sale price.
We use targeted online advertising, email marketing, and syndication on major listing platforms to attract serious buyers. Our strategic approach ensures that only qualified, interested buyers see your home.
We continuously monitor listing performance and buyer engagement. If necessary, we adjust pricing strategies, refresh marketing materials, and implement additional promotional tactics to boost visibility and generate offers.
Unlike traditional agents who charge high commissions, we offer flat-rate marketing services designed to help sellers maximize their profits. You get expert-level marketing without the hefty fees.
While we don’t act as brokers, we work alongside your agent (or help you connect with one) to ensure you have the marketing and guidance needed to secure strong offers and navigate the closing process.
Real Estate
Marketing
Let Us Do the Hard Work—You Focus on Growth
Owning rentals should be profitable, not stressful. From tenant screening to maintenance and rent collection, we take care of the details—so you can focus on what matters.
Tenant placement involves several key steps to ensure a suitable tenant is secured for a rental property:
Property Assessment and Marketing: Evaluating the property's condition and determining an appropriate rental price. The property is then advertised through various channels to attract potential tenants.
Tenant Screening: Conducting thorough background checks, including credit history, employment verification, and rental history, to assess the suitability of applicants.
Property Showings: Arranging and conducting viewings for interested applicants.
Lease Agreement Preparation: Drafting and finalizing the lease agreement, ensuring all terms and conditions are clearly outlined.
Move-in Coordination: Facilitating the tenant's move-in process, including key exchange and initial inspections.
The duration can vary based on market conditions and property appeal. On average, it takes about 14 days to place a qualified tenant.
Screening typically includes:
Credit Checks: Assessing financial responsibility.
Background Checks: Reviewing criminal history.
Employment Verification: Confirming stable income.
Rental History: Evaluating previous rental experiences.
Yes, property management companies often charge a leasing or tenant placement fee, which may range between 25% and 75% of a month's rent.
Of course! We encourage landlords to have input during the tenant selection process, providing full visibility and decision-making power through personalized dashboards.
Yes, tenant placement services typically include preparing lease agreements and coordinating move-in procedures, such as collecting security deposits and ensuring all necessary documents are signed.
Marketing strategies often involve:
Online Listings: Posting on popular rental websites.
Professional Photography: Showcasing the property's best features.
Virtual Tours: Allowing prospective tenants to view the property remotely.
Social Media Promotion: Reaching a broader audience.
Landlords can specify criteria, such as no pets or non-smokers. These preferences are communicated during the marketing phase and considered during tenant screening to ensure compliance with fair housing laws.
Some property management companies offer guarantees, such as finding a quality tenant within a certain timeframe or the first two months of management fees are free if unsuccessful.
It is our belief that great management begins with the best tenants. We build our platform around that value by integrating background checks into our screening process.
There's no catch! Data-driven property marketing, streamlined digital administration, and a centralised operating model help us reduce costs for landlords. By doing this, we are able to provide our clients with the best-in-class service at very low operating costs - savings they can benefit from as a result.
Yes, of course! Aside from taking the short survey upon signing up, our team can provide owners with a smart rental price based on their extensive knowledge and data.
There are no annual contracts! We keep it simple for you. Pay for services when you use them. There is a $50/month charge per unit, and you can cancel at any time.
We currently post onto these sites (at no extra cost):
Zillow
Trulia
Hotpads
Zumper
PadMapper
ApartmentList
Realtor.com
Lovely
Rent.com
Homes.com
Apartable
ApartmentList
Rentler
RentalSource
and many more regional sites...
Not to worry! We have Beni advisors available to assist you in understanding why your listing isn't performing as expected. You will receive support from our team before, during, and after placing a tenant.
Not at all! We charge $50 per unit per month for our services. It's as simple as that.
Through the Beni dashboard and mobile app, tenants can easily request maintenance, and you'll be able to review and approve it in the app. Here is a detailed explanation of how maintenance works.
Using contractor networks and vendor lists, we provide tenants with vetted, professional maintenance services. Count on our pros to save you time and frustration!
Yes, of course! In case you have a preferred team, we have created an easy way for you to add them and track maintenance requests.
Our founder, Caryl Garcia, who happens to be a fantastic Landlord-tenant attorney, provides support in the area of legal counsel and evictions through her law firm Garcia Law Offices.
You will start to get charged after the onboarding process is complete.
Yes. No matter how many properties you manage, we'll only charge $50 per unit per month.
Our property management services are available across the entire state of Massachusetts! With Beni, you can easily manage properties in your local area and remotely!
A well-presented property is essential for securing the best rental offer. Simple spring cleaning and furniture rearrangement can significantly increase your property's value. During the free valuation visit, we can give you some easy, 'no hassle' property presentation tips.
We source tenants using multiple methods. We advertise on all major online property portals such as Rightmove and Zoopla (more than 90% of all property deals in the US). But passive marketing isn't our only strategy. Through social media and property websites, our team generates demand for your property, as well as working with relocation agents.
Viewings will be coordinated via your preferred method of communication. Throughout the entire marketing process, you can track the number of inquiries and viewings on your property via our online portal. Following each viewing, our team will inform you about feedback we have received from prospective tenants.
Great! Let's work together. Please submit a valuation request through our website as soon as possible. Our Beni Advisors will then schedule an appointment to visit your property. A dedicated advisor will be available to help you with any questions during the marketing process. During the valuation, they will also take pictures of the property for marketing purposes.