Answers to your
questions.
FAQ
Everything you need to know about Marcel — property management, the landlord kit, owner questions, and resident support. Can't find what you're looking for? Reach out directly.
45
5
24hr
QUESTIONS ANSWERED
CATEGORIES
RESPONSE TIME
01
CATEGORY
Property Management
Everything about how Marcel manages your property day-to-day — from rent collection to maintenance to tenant placement.
22 QUESTIONS
Still have property management questions? We respond within 24 hours.
02
CATEGORY
General Questions
Insurance, fees, contracts, and how Marcel operates as a business.
9 QUESTIONS
General question not answered here? Reach out directly.
03
CATEGORY
The Landlord Kit
Documents, formats, and how to use the Landlord Toolkit — including the bilingual and done-for-you tiers.
6Â QUESTIONS
Questions about the Landlord Kit? Reach out before you buy — we're happy to help.
04
CATEGORY
Property Owners
Questions about selling your property while it's under management.
2Â QUESTIONS
Questions about the Landlord Kit? Reach out before you buy — we're happy to help.
05
CATEGORY
For Residents
Maintenance requests, emergencies, repairs, and cost responsibilities for tenants in Marcel-managed properties.
6Â QUESTIONS
Questions about the Landlord Kit? Reach out before you buy — we're happy to help.
Still have a question?
Reach out directly — we respond within 24 hours, every day.