Question 1

What is the tenant placement process?

Accepted Answer

Tenant placement involves several key steps to ensure a suitable tenant is secured for a rental property:

• Property Assessment and Marketing: Evaluating the property's condition and determining an appropriate rental price. The property is then advertised through various channels to attract potential tenants.
 • Tenant Screening: Conducting thorough background checks, including credit history, employment verification, and rental history, to assess the suitability of applicants. 
 • Property Showings: Arranging and conducting viewings for interested applicants.
 • Lease Agreement Preparation: Drafting and finalizing the lease agreement, ensuring all terms and conditions are clearly outlined.
 • Move-in Coordination: Facilitating the tenant's move-in process, including key exchange and initial inspections.

Question 2

How long does it typically take to place a tenant?

Accepted Answer

The duration can vary based on market conditions and property appeal. On average, it takes about 14 days to place a qualified tenant.

Question 3

What criteria are used to screen potential tenants?

Accepted Answer

Screening typically includes:

• Credit Checks: Assessing financial responsibility.
 • Background Checks: Reviewing criminal history.
 • Employment Verification: Confirming stable income.
 • Rental History: Evaluating previous rental experiences.

Question 4

Are there any fees associated with tenant placement services?

Accepted Answer

Yes, property management companies often charge a leasing or tenant placement fee, which may range between 25% and 75% of a month's rent.

Question 5

Can I be involved in the tenant selection process?

Accepted Answer

Of course! We encourage landlords to have input during the tenant selection process, providing full visibility and decision-making power through personalized dashboards.

Question 6

Do you handle lease agreements and move-in procedures?

Accepted Answer

Yes, tenant placement services typically include preparing lease agreements and coordinating move-in procedures, such as collecting security deposits and ensuring all necessary documents are signed.

Question 7

How do you market my rental property?

Accepted Answer

Marketing strategies often involve:

• Online Listings: Posting on popular rental websites.
 • Professional Photography: Showcasing the property's best features.
 • Virtual Tours: Allowing prospective tenants to view the property remotely.
 • Social Media Promotion: Reaching a broader audience.

Question 8

What if I have specific requirements or restrictions for tenants?

Accepted Answer

Landlords can specify criteria, such as no pets or non-smokers. These preferences are communicated during the marketing phase and considered during tenant screening to ensure compliance with fair housing laws.

Question 9

Is there a guarantee or warranty period for placed tenants?

Accepted Answer

Some property management companies offer guarantees, such as finding a quality tenant within a certain timeframe or the first two months of management fees are free if unsuccessful.

Question 10

What is your screening process?

Accepted Answer

It is our belief that great management begins with the best tenants. We build our platform around that value by integrating background checks into our screening process.

Question 11

$50 per month, per unit - what's the catch?

Accepted Answer

There's no catch! Data-driven property marketing, streamlined digital administration, and a centralised operating model help us reduce costs for landlords. By doing this, we are able to provide our clients with the best-in-class service at very low operating costs - savings they can benefit from as a result.

Question 12

Are you able to help me determine the price I should set for my rental property?

Accepted Answer

Yes, of course! Aside from taking the short survey upon signing up, our team can provide owners with a smart rental price based on their extensive knowledge and data.

Question 13

Does Beni have any long-term contracts?

Accepted Answer

There are no annual contracts! We keep it simple for you. Pay for services when you use them. There is a $50/month charge per unit, and you can cancel at any time.

Question 14

Where do you post my rental listing?

Accepted Answer

We currently post onto these sites (at no extra cost):

• Zillow
 • Trulia
 • Hotpads
 • Zumper
 • PadMapper
 • ApartmentList
 • Realtor.com
 • Lovely
 • Rent.com
 • Homes.com
 • Apartable
 • ApartmentList
 • Rentler
 • RentalSource
 • and many more regional sites...

Question 15

What happens if no tenant is placed for several months?

Accepted Answer

Not to worry! We have Beni advisors available to assist you in understanding why your listing isn't performing as expected. You will receive support from our team before, during, and after placing a tenant.

Question 16

Are there hidden fees?

Accepted Answer

Not at all! We charge $50 per unit per month for our services. It's as simple as that.

Question 17

How does maintenance work?

Accepted Answer

Through the Beni dashboard and mobile app, tenants can easily request maintenance, and you'll be able to review and approve it in the app. Here is a detailed explanation of how maintenance works.

Question 18

How does Beni find reliable contractors for maintenance?

Accepted Answer

Using contractor networks and vendor lists, we provide tenants with vetted, professional maintenance services. Count on our pros to save you time and frustration!

Question 19

How do I use my own contractors?

Accepted Answer

Yes, of course! In case you have a preferred team, we have created an easy way for you to add them and track maintenance requests.

Question 20

Do you do evictions?

Accepted Answer

Our founder, Caryl Garcia, who happens to be a fantastic Landlord-tenant attorney, provides support in the area of legal counsel and evictions through her law firm Garcia Law Offices.

Question 21

When do you start charging me?

Accepted Answer

You will start to get charged after the onboarding process is complete.

Question 22

Will I be charged per unit?

Accepted Answer

Yes. No matter how many properties you manage, we'll only charge $50 per unit per month.

Question 23

What cities does Beni cover?

Accepted Answer

Our property management services are available across the entire state of Massachusetts! With Beni, you can easily manage properties in your local area and remotely!

Question 24

How should I prepare my property for viewings?

Accepted Answer

A well-presented property is essential for securing the best rental offer. Simple spring cleaning and furniture rearrangement can significantly increase your property's value. During the free valuation visit, we can give you some easy, 'no hassle' property presentation tips.

Question 25

How do you find tenants for my property?

Accepted Answer

We source tenants using multiple methods. We advertise on all major online property portals such as Rightmove and Zoopla (more than 90% of all property deals in the US). But passive marketing isn't our only strategy. Through social media and property websites, our team generates demand for your property, as well as working with relocation agents.

Question 26

How are viewings coordinated?

Accepted Answer

Viewings will be coordinated via your preferred method of communication. Throughout the entire marketing process, you can track the number of inquiries and viewings on your property via our online portal. Following each viewing, our team will inform you about feedback we have received from prospective tenants.

Question 27

Ok, I want to use Beni! How do I start?

Accepted Answer

Great! Let's work together. Please submit a valuation request through our website as soon as possible. Our Beni Advisors will then schedule an appointment to visit your property. A dedicated advisor will be available to help you with any questions during the marketing process. During the valuation, they will also take pictures of the property for marketing purposes.

Frequently
Asked
Questions

General

Real Estate
Marketing

Let Us Do the Hard Work—You Focus on Growth

Tenant
Placement

Frequently Asked Questions

General

Real Estate Marketing

Let Us Do the Hard Work—You Focus on Growth

Tenant Placement

Frequently
Asked
Questions

Real Estate
Marketing

Tenant
Placement