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FAQS
Frequently
Asked
Questions
So here you'll find answers to the question we get asked the most about buying, selling and managing real estate with Marcel.
faqs
general
You got questions? We've got answers.
We carry both Errors and Omissions and General Liability for $2M
We currently manage hundreds of units, with a combination of multi-family and mixed-use properties.
You can see our fee structure here → Pricing
Tenant Placement: $499 (after a tenant is placed)
Property Management:$79/mo
If you have 10+ units we do offer a discount on both our tenant placement and property management. Please reach out to hello@marcelwynn.com for further information.
Our property management agreement can be used for both tenant placement and property management.
We have a no commitment contract, you can cancel at any time.
At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.
Our property management agreement can be used for both tenant placement and property management.
Our property management fee is tied together with rent collection, so if we aren’t collecting rent through our platform then we aren’t charging our property management fee.
Once we have a signed lease agreement and the security deposit initiated to your account, we hand off the lease agreement and tenant contact information to you.
Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities. If you do not currently have a voucher please contact 211 to connect you to your local social services for assistance.
faqs
Property Management
You got questions? We've got answers.
We carry both Errors and Omissions and General Liability for $2M
We currently manage hundreds of units, with a combination of multi-family and mixed-use properties.
You can see our fee structure here → Pricing
Tenant Placement: $499 (after a tenant is placed)
Property Management:$79/mo
If you have 10+ units we do offer a discount on both our tenant placement and property management. Please reach out to hello@marcelwynn.com for further information.
Our property management agreement can be used for both tenant placement and property management.
We have a no commitment contract, you can cancel at any time.
At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.
Our property management agreement can be used for both tenant placement and property management.
Our property management fee is tied together with rent collection, so if we aren’t collecting rent through our platform then we aren’t charging our property management fee.
Once we have a signed lease agreement and the security deposit initiated to your account, we hand off the lease agreement and tenant contact information to you.
Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities. If you do not currently have a voucher please contact 211 to connect you to your local social services for assistance.
faqs
tenant placement
You got questions? We've got answers.
We market rentals across 30+ major listing platforms to help your property get seen by serious prospective renters.
Showing coordination depends on the property, occupancy, and access. Some rentals may allow flexible showing options, while others may require scheduled in-person access. We choose the showing approach that best fits the property and leasing situation.
Once the unit is ready, photos are typically scheduled as quickly as possible. After photos and property details are finalized, we move quickly to get the listing live and in front of prospective renters.
The tenant placement fee is due once a qualified tenant has been secured and the lease process is moving forward.
That may be possible. If you already have an applicant, we can often help review screening materials and assist with lease coordination, depending on the situation.
Qualifications vary by property and owner preference, but common standards may include income verification, credit review, rental history, employment history, and a review of prior evictions or major collections.
That’s fine. In many cases, we can step in after placement and help organize ongoing management, depending on the lease, tenant status, and current setup.
We look at comparable rentals, neighborhood trends, property condition, layout, features, and current market demand to recommend a competitive asking rent.
It means the property is clean, presentable, safe, and ready to make a strong impression online and in person. That usually includes removed clutter, completed basic repairs, and a space that shows well.
In many cases, we can begin planning ahead before the unit is vacant. Timing, access, and showing strategy depend on the condition of the property and the cooperation of the current occupant.
It depends on the price, location, condition, season, and competition. Well-priced and well-presented rentals usually move faster than units that need work or are priced above the market.
For most long-term rentals, a one-year lease is the most common starting point. That said, the right lease term can vary depending on the property and the owner’s goals.
Security deposit handling must follow Massachusetts law. How it is held and managed depends on the ownership and leasing structure in place.
In many cases, Craigslist brings a higher risk of scams, low-quality leads, and inconsistent inquiry quality. We prefer to focus on platforms that support a stronger and more reliable leasing process.
That depends on how the leasing process is being handled. In some situations, owner lease documents or property-specific addenda may be used, though we may recommend standardized documents for consistency and compliance.
Every property is different, but our goal is always to move quickly without sacrificing screening quality or leasing standards.
The final decision is always yours as the owner. We help organize the screening information so you can make a confident and informed choice.
Tenant placement may include rental pricing guidance, listing setup, marketing, showing coordination, application processing, screening review, and lease coordination through move-in.
faqs
Owners
You got questions? We've got answers.
Possibly, but timing, access, lease terms, and notice requirements all matter. If a tenant is still in place, the best next step is to review the situation carefully and speak with the appropriate licensed professionals before making a move.
If you’re thinking about selling, we can help point you in the right direction. Marcel Wynn is not a real estate brokerage, but we do have a network of trusted agents we can recommend depending on your property, goals, and location.
faqs
Residents
You got questions? We've got answers.
Residents should submit maintenance requests through the resident portal whenever portal management is in place.
Residents should follow the emergency instructions provided in their lease or management communication and report the issue immediately through the designated contact method.
Anything that is a habitability concern such as no heat, no hot water, plumbing issues, etc. are required by the owner to be fixed.
The purchase and installation of lightbulbs, batteries and filters (fridge, water, stove, not HVAC) are the owner’s responsibility at the start of the lease, and the tenant’s responsibility to maintain during. Detectors are the responsibility of the owner for the duration of the lease, and the tenants responsibility to notify management immediately if inoperable.
Ziprent will automatically cancel a maintenance request if tenants are unresponsive to emails, texts, and phone calls for more than one week.
As noted in the lease, repairs that are found to be caused by tenant’s misuse will be the tenant’s responsibility to pay the cost of the repair. Owner are held responsible to pay for repairs that are only caused by normal use.
TAKE THE FIRST STEP
READY TO SAVE TIME,
AND MONEY?
Whether you own a single rental or a growing portfolio, we help you scale with less stress and more profitability.
MARCEL WYNN — RESIDENTIAL PROPERTY MANAGEMENT — TENANT SCREENING — RENTAL ADVERTISING — ONGOING SUPPORT — RADICAL TRANSPARENCY — MASSACHUSETTS —
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